The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.
Posted Dec 11, 2025 - 04:37 UTC
Identified
Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved.
There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue.
We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
Posted Dec 11, 2025 - 02:08 UTC
This incident affected: Jira: Cloud to Cloud Migrations - Copy Product Data, Jira: Server / Data Center to Cloud Migrations, Jira: Backup, Restore, Import & Export, Jira: Sandbox, Confluence: Cloud to Cloud Migrations - Copy Product Data, Confluence: Server / Data Center to Cloud Migrations, Confluence: Backup, Restore, Import & Export, Confluence: Sandbox, Apps: Server / Data Center to Cloud Migrations, Bitbucket: Server / Data Center to Cloud Migrations, and Migration API.